SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TopNotch Watch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topnotchwatch.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in perfect condition, as the description. The only thing was the delivery takes longer than the stimulus in the purchase description. Excellent Product
Package arrived in 53 days well packed, nice watch for its price.
The product is as described as Air Shown + beautiful quality at very good price
Beautiful hour as it timed, arrived intact, a little late, important arrived.
Good product and very slow delivery .. Don't give us the Taiwanese.
The product arrived after 50 days of ordering and the package packaging was good, also the quality of the product is as in the pictures and thank you
The order arrives in good condition and the seller is reliable but it arrived in an extended time The long cable does the trick
good product as described all fine normal quality function as intended.
A very slow delivery took over two months. Product is unique in terms of quality and weight
Shipping with Taiwanese .. Delivery is too late. Nice and good clock.
Nice watch. I really liked In accordance with the description Works very well Very slow delivery
Very slow delivery with the Taiwanese Post Office which has no follow-up and which goes through the equatorial guinee. Quality very good
Excellent watch and very nice. Charging was kind of slow for over a month. The product arrived in good Thanks the seller for its professionalism
Good product I suggest
Very good product Good quality as in the description but rather slow shipping is explicitly worth it I give it a review Due to a little slow shipping and I recommend the seller
Loving the watch already. Shipping was very fast, in fact faster than expected. This is actually value for money. It's relatively heavy and hoping it lasts.
Fact surprised by the quality of the watch compared to the price is great and worth buying Thank the seller for good packaging and fast delivery I recommend the seller
The item well received😉 Fast Delivery I highly recommend the seller Thank you Rest tested 👍👍👍👍👍👍👍👍
Very good watch. Conforming to the specifications Excellent price Recommend the product and the seller