SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TopNotch Watch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topnotchwatch.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful watch. I love it.
surprisingly everything is working which I didn't expect at the price.
Decent and good looking watch for the money. Lum sucks. Marker Indices are lumed while the minute/hour hands are NOT lumed, so it defeats the whole purpose of putting any lum on the watch at all. Bad call Poedagar! Overall quality is good for the price and equal to the rest of the Poedagar brand. AliExpress keeps giving me these purchase errors that I keep having to appeal to complete my purchases! MAKE IT STOP ALIEXPRESS!!!!! "Payment Failed We couldn't process this payment for security reasons. Reference code: CSC_7200026. Please try another card or payment method."
Looks very good and good sitting on the hand very good as it looks good and so I invite them more watches all the time
Very good products
very nice 👍
Very decent watch at this price. Highly recommended.
Watch to work properly. Much more beautiful live than in the images, although the bracelet is a little hard. Comes in a small, card box, which takes away some elegance. In the global, I think it is a good article and worth the price.
Well. They sent me the wrong watch. Ordered the all black received a different color. It’s a nice watch wish it was the one I ordered. Will keep it however.
Very nice watch for the price
for 15€ cannot go wrong, its built well, i use it as a beater
great watch
very decent watch for the money.
Love the design it, works nicely
Beautiful watch! Nice package and super fast delivered
The order arrived fast and I am very happy, it is a very elegant and excellent quality watch.
the strap can be better quality, but the watch is great
Delivery was made fast and the shipment TBM, product well packed until it working perfectly I will return after to leave another comment